Frequently Asked Questions
My Order
Can I cancel my order?
My order is damaged. What now?
What do I do if my address is wrong?
Refund & Return Policy
Buy 2 Get 1 Free Deal
Shipping
Will I receive a tracking link when my order has shipped?
Shipping Times
How are the Star Maps packaged for shipping?
Shipping Costs
Payment & Privacy
Do you sell my personal information?
When do you charge my account?
Star Map Frames
Is it possible to return the frame?
Which frame sizes should I choose?
Do you offer star map hangers?
What are the frames made of?
General
What is Twinkle In Time?
How can I edit after I have placed my order?
How do I check what I have ordered?
Where are you located?
About Star Maps
Can I add more than one date on my Star Map?
What kind of paper do you use?
How far back can the Star Map date be?
Why don't the coordinates have a "-" or "+" symbol
Can I create a Star Map for a future date
What do the degrees at the bottom of the print mean
"I wanted to surprise my husband with a star map of when we were married. He was so pleased with it, he cried tears of enjoyment! I think it’s better than the picture shows. Absolutely beautiful!"
- Ellen H.
We‘ve joined Carbonfree®!
We love our planet which is why we joined the Carbonfree® program. Every year we buy carbon offsets in assurance that we remain carbon neutral!
